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After placing an order, you will receive an e-mail acknowledgment. This will be followed by another e-mail once we have verified your payment details and approved your order for shipping. In the event of a problem in processing your order, you will receive an e-mail detailing the issue and possibly requesting further information. You will receive regular e-mail updates on the delivery status of your order.

Q. What Is Your Return Policy?

At this time, Laylachatoor.com is unable to accept returns. Obviously, if your item arrives damaged or incorrect, we will make every effort to remedy the situation. Please contact chatoorlayla@gmail.com for more details.

Q. My Item Arrived Damaged/ Incorrect. What Do I Do?

Should you receive a damaged or incorrect item, please contact our Customer Service team at chatoorlayla@gmail.com immediately. Please email us a photo of the product you received.

Cancellation & Refund Policy

Once an order has been placed and the payment has been made- you will be unable to cancel your order. Refunds will be unavailable for orders canceled after being placed.