Frequently Asked Questions
1. What sizes are available?
Our Luxury Pret collection is available in Small, Medium, and Large sizes. We also offer Custom Sizing for selected outfits.
2. How do I choose the correct size?
A detailed size chart is available on our website. After you place an order, our team will contact you via WhatsApp to reconfirm sizing and measurements before processing.
3. Do you offer customizations?
Yes, selected outfits can be customized. Please contact our whatsapp team to discuss your requirements before placing an order.
4. How long does delivery take?
Delivery timelines vary depending on the outfit category and customization requirements. Estimated delivery times are mentioned on each product page.
5. Do you ship internationally?
Yes, we offer worldwide shipping.
6. Can I return or exchange my order?
We do not offer returns or refunds. Exchanges are only accepted in the case of a damaged, defective, or incorrect item.
7. Can I order a bridal or formal outfit online?
Yes, you can inquire about bridal and formal wear online. For a personalized consultation, we recommend booking an appointment with our team.
For International clients: Appoint our team in the studio via video call.
8. How can I book an appointment?
You can book an appointment by contacting us via WhatsApp or calling our studio.
9. How will I know my order has been confirmed?
Once your order is placed, our team will contact you to verify your details and confirm your order before processing.
10. Are the colors shown on the website accurate?
We strive to display colors as accurately as possible. However, slight variations may occur due to lighting and screen settings.
11. Can I make changes to my order after placing it?
Changes may be possible before production begins. Please contact our team as soon as possible after placing your order.
12. How can I contact customer support?
You can reach us through WhatsApp, phone, email, or by visiting our studio during working hours.
13. What payment methods do you accept?
Pakistan: Credit/Debit Card (Visa, Mastercard) Bank Transfer
International: Credit/Debit Card (Visa, Mastercard), Bank Transfer
