Exchange & Return Policy

At Layla Chatoor, every outfit is carefully crafted to ensure the highest quality standards. Please review our policy before placing your order.

Luxury Pret Orders

• Luxury Pret outfits are available in Small, Medium, and Large sizes.

• A Custom Size option is also available for clients who require personalized measurements.

• A detailed size chart is provided on our website to assist with size selection.

• After an order is placed, our team contacts the client via WhatsApp to reconfirm measurements and order details.

• All sizing information is carefully reviewed and double-checked before processing.

• Orders are only moved into production once all details have been verified.

• This process helps ensure the best possible fit and maintains our quality standards.

Please ensure that the measurement you have confirmed are correct 

• For any sizing queries, our customer care team is available to assist you before placing your order.


Custom Orders

At Layla Chatoor, every custom order is handled with the utmost care and attention to detail.

The process begins with a consultation where the client selects the design and provides measurements. Our team carefully reviews and cross-checks all measurements and order details to ensure accuracy. Before production begins, the finalized details are shared with the client for approval and send for production

We keep our clients Updated throughout the entire process, providing assistance  and updates. 

Due to the personalized nature of custom-made garments, custom orders cannot be cancelled, returned, or exchanged once production has commenced.



Exchange Policy

  • Exchanges are only accepted if the item received is defective, damaged, or incorrect design.

  • We will send pictures before dispatch for your approval

  • There is no exchange return policy.

  • Since the outfit is dispatch from client has approval size and design there is no exchange after delivery 

  • Sale items, customized orders, formal wear, and bridal wear are not eligible for exchange.

Return Policy

  • We do not offer refunds or returns on any purchases.

  • Returns are only accepted in cases where an incorrect or defective item has been delivered.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photographs of the item

  • Details of the issue

Our team will review your request and arrange a replacement if approved.

Color Disclaimer

We strive to display product colors as accurately as possible. However, slight variations may occur due to screen settings, photography, and lighting conditions. Such variations are not considered defects.